Refund, Return & Cancellation Policy
This policy explains how returns, refunds, exchanges, cancellations, lost packages, and address issues are handled at Flexhealth.
1. 60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee on eligible purchases.
If the product you ordered is not what you expected, you may request a return within 60 days of delivery, subject to the eligibility conditions below.
All return requests must be submitted by emailing support@flexhealth.store
2. Eligibility for Returns & Refunds
To qualify for a refund, return, or exchange, the following conditions must be met:
The product must be unused, uninstalled, and in resalable condition, and returned in its original packaging with all accessories, manuals, and inserts included.
Products showing any signs of use, wear, damage, modification, or missing components are not eligible for a refund.
Returns must be sent only to the authorized return address provided by our support team.
Items sent to incorrect or intermediary addresses will not qualify for a refund.
3. Product Condition & Safety Policy
For safety and quality reasons, used or installed devices cannot be returned.
Only products in original, unused condition, with complete packaging and components, are eligible for return.
This policy ensures product safety and compliance with quality standards.
4. Exchange Policy
We offer free replacements for products that are:
- defective,
- damaged in transit,
- incorrect model or variant sent by us.
If the customer ordered the wrong product, variant, or specification, return shipping costs are the customer’s responsibility.
If a replacement is unavailable, a refund may be issued instead.
5. Lost or Stolen Packages
If tracking shows the order as Delivered, Flexhealth is not responsible for stolen or misplaced packages.
We will provide delivery confirmation and courier details so the customer can contact the local carrier.
If the courier confirms a delivery error not caused by the customer, we may offer a one-time replacement as a courtesy.
6. Wrong or Incomplete Address
Customers are responsible for entering the correct shipping information at checkout.
If delivery fails due to an incorrect address:
- Flexhealth is not responsible for failed delivery,
- refunds cannot be issued if the package is not returned,
- reshipment is possible only after the customer covers reshipping costs.
7. Cancellations
Orders are packed immediately after purchase.
Cancellation requests must be submitted within 20 minutes of placing the order by emailing support@flexhealth.store
Orders that are already packed or shipped cannot be canceled.
8. Split Shipments
To speed up delivery, orders may be shipped in multiple packages.
Remaining items will arrive shortly after the first delivery.
9. Post-Purchase Offers
Post-purchase discounts and offers are treated as part of the same order.
Attempts to abuse discounts may result in order cancellation, price adjustment, or refund refusal.
10. Return Instructions (Required Step)
To return a product:
- Contact support@flexhealth.store to request authorization.
- Follow the return instructions provided.
- Customer pays return shipping (except for defective items).
- Refunds are issued only after inspection and approval.
Shipping fees are non-refundable.
11. Non-Refundable Items
Refunds are not issued for:
- used or installed products,
- items missing original packaging or components,
- items returned without authorization,
- items sent to the wrong address,
- items returned after 60 days from delivery,
- refused or disposed shipments,
- promotional or gift items.
For any questions regarding refunds, returns, or cancellations, contact us at:
📩 support@flexhealth.store